Terms and conditions

It is specified beforehand that these conditions govern the sales, by www.editions-monelle-hayot.com, of books, products and various works. These conditions apply exclusive of all other conditions, in particular general conditions of purchase.

Article 1 : Price

1.1 – The prices of our products are indicated in Euros, all taxes included, and in all cases the costs of participation in the costs of processing and shipping are invoiced in addition. All orders, whatever their origin, are invoiced and payable in Euros only.

1.2 – When ordering to a country other than metropolitan France:
– For all products shipped to the European Union and the French overseas departments and territories, the price will be invoiced including the VAT rate applied in France.
– In the rest of the world, customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of www.editions-monelle-hayot.com. They will be borne by the customer and are their sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of the country in which the products are imported. We advise you to find out about these aspects from your local authorities.

1.3 – www.editions-monelle-hayot.com reserves the right to modify its prices at any time and without notice. However, the products will be invoiced on the basis of the prices in force on the day of registration of the order.

1.4 – The products remain the property of www.editions-monelle-hayot.com until full payment of the price.

1.5 – New books are sold in compliance with the regulations applicable in France on the single price of the book. Discounts may not exceed 5% of the price fixed by the publisher (“Lang” law n ° 81-766 of August 10, 1981).

Article 2 : Order

On the Internet: www.editions-monelle-hayot.com. Any order transmitted by Internet is confirmed by Éditions d’Art Monelle Hayot by an e-mail to the address communicated by the customer.

You can also order:

By phone on +33 3 44 78 79 61. Monday to Friday from 9:30 am to 5:00 pm.
From abroad at +33 3 44 78 79 61

By email : contact@editions-monelle-hayot.com

By mail: Éditions d’Art Monelle Hayot
Château de Saint-Rémy-en-l’Eau
60130 Saint-Rémy-en-l´Eau

The contractual information is presented in French and will be subject to a confirmation incorporating this contractual information at the latest upon delivery. www.editions-monelle-hayot.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order. All orders are processed within a maximum period of 30 days from receipt of the order.

Article 3 : Validation

You declare that you have read and accepted these general terms and conditions before placing your order. The validation of your order therefore implies acceptance of these general terms and conditions.

Unless proven otherwise, the data recorded by www.editions-monelle-hayot.com constitutes a proof of all transactions made by its customers.

Article 4 : Availability

Our product offers and prices are valid as long as they are visible on the site, according to availability of the stocks.
For products not stored in our warehouses, our offers are valid subject to availability from our suppliers.
In the event of unavailability of a product after placing your order, we will inform you by email or by post. Your order will be automatically canceled and you will be immediately refunded if your bank account has been debited.

For payment by check, in the event that all or part of the order is unavailable, reimbursement will be made at the option of www.editions-monelle-hayot.com by credit to the customer’s bank account or by check thirty days from the payment of the sums paid by the customer, at the latest.

Article 5 : Delivery

5.1 – The products are delivered to the address indicated in the ordering process. The usual average delivery times are 48 to 72 hours for metropolitan France and correspond to the processing times of the shipment, to which is added the delivery time. When you order several products at the same time and these have different delivery times, www.editions-monelle-hayot.com reserves the right to split the shipments. The participation in the processing and shipping costs will only be invoiced for one shipment. www.editions-monelle-hayot.com cannot be held responsible for the consequences due to a delay in delivery.
In the event of significant delay in dispatch, an email will be sent to you. In this case, and as long as the product is not dispatched, you can always cancel your order.

5.2 – Delivery problems or disputes
You must notify the transporter and www.editions-monelle-hayot.com of any reservations about the product delivered (for example: damaged package, already opened, etc.) within 48 hours of receiving the product. Then, depending on the cases defined in article 13 below, you can benefit from the exchange and refund conditions provided for in this article.

Article 6 : Payment

Payment for your purchases is made:

– either by bank cards: Visa, MasterCard, Carte Bleue, Eurocard, the customer must indicate the number of his card, as well as its validity date and the three digits of the cryptogram appearing on the back of it, directly in the area provided for this purpose (secure entry by SSL encryption).
The debit of the card is made at the time of registration of the order.

– or by bank check compensable in France and established in Euros payable to Éditions d’Art Monelle Hayot, without omitting to indicate the order number assigned at the end of the Internet order on the back of the check.
The cashing of this check is made upon receipt, it should be sent to:
Éditions d’Art Monelle Hayot – Château de Saint-Rémy-en-l´Eau – 60130 Saint-Rémy-en-l´Eau, France.

Article 7 : Security

Our site is provided with a security system:
We have adopted the SSL encryption process, but we have also strengthened all of the scrambling and encryption processes to protect all sensitive data related to payment methods as effectively as possible.
No credit card number is stored on our servers.

Article 8 : Satisfied or reimbursed

8.1 – You have a period of 15 days from receipt to return the product that would not suit you.
Shipping and return costs will be at your expense. Only the price of the product(s) purchased will be refunded.
Returns are to be made to Éditions d’Art Monelle Hayot – Château de Saint-Rémy-en-l’Eau – 60130 Saint-Rémy-en-l’Eau, France, in their original condition and complete (packaging, accessories, instructions…), and accompanied by a copy of the invoice.

8.2 – Éditions d’Art Monelle Hayot deal all information concerning its customers with the strictest confidentiality. When ordering, only the information essential for efficient processing and careful monitoring of the order is requested. In accordance with the law “IT and liberties” of January 6, 1978, the customer has a right of access, opposition and rectification of data concerning him at the following address: Éditions d’Art Monelle Hayot – Château de Saint-Rémy-en-l’Eau – 60130 Saint-Rémy-en-l’Eau, France.

8.3 – Éditions d’Art Monelle Hayot declare all of its files to the National Commission for Data Protection.

Article 9 : Conformity of products

We undertake to reimburse or to exchange apparently defective or damaged products or products which would not correspond to your order. In this case, we would be grateful would you explain in detail and in writing the problem which occurred when returning the product(s) to us.

www.editions-monelle-hayot.com will, as you choose, exchange or refund the product(s). The request must be made within 15 working days of delivery. Any complaint made after this time cannot be accepted.

The shipping costs will be reimbursed to you on the basis of the price invoiced and the return costs will be reimbursed.

In any event, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects.
The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or refunded) provided for in article 8.

Article 10 : Refund

Refunds of products in the cases referred to in articles 8 and 9 will be made within 30 days of receipt of the products by us.
The reimbursement will be made at the choice of www.editions-monelle-hayot.com by credit to the bank account or by bank check addressed to the name of the customer who placed the order and to the billing address. No cash on delivery will be accepted for any reason.

Article 11 : Customer service

For any information or question, our customer service is at your disposal:
Phone: +33 3 44 78 79 61
Fax: +33 3 44 78 78 59
(Monday to Friday 9:30 am to 5:00 pm)
Address: Château de Saint-Rémy-en-l’Eau – 60130 Saint-Rémy-en-l’Eau, France.

Article 12 : Intellectual property

All the rights on the texts, comments, works, illustrations and images reproduced on www.editions-monelle-hayot.com are reserved under copyright law as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any total or partial reproduction of www.editions-monelle-hayot.com is strictly prohibited.

Article 13 : Liability

The products offered comply with current French legislation. The responsibility of www.editions-monelle-hayot.com cannot be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using products you plan to order.

Photos are for illustrative purposes. We invite you to refer to the credit indicated for each of them to know its precise characteristics; and in case of doubt or if you would like additional information, please do not hesitate to contact us on +33 3 44 78 79 61.
www.editions-monelle-hayot.com is only responsible for the content of the pages it publishes.

In the event of a manifest error between the characteristics of the product and its representation and/or the conditions of sale, www.editions-monelle-hayot.com cannot be held liable.

Article 14 : Applicable law – disputes

This agreement is subject to French law.
The language of this contract is French.
In the event of a dispute, the French courts will have sole jurisdiction.

Article 15 : Informations nominatives

Your information and data are necessary for the management of your order and for our commercial relations. They can be transmitted to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and as well as to allow us to improve and personalize the services we offer and the information we send to you. In accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access and of correction to your personal data. All you have to do is write to us at: Éditions d’Art Monelle Hayot – Château de Saint-Rémy-en l’Eau – 60130 Saint-Rémy-en-l’Eau, indicating your last name, first name, email address and, if possible, your reference. customer.

Depending on your choices made when creating or consulting your account, you may receive offers from our company as indicated when creating your account. If you no longer wish to do so, you can request it at any time, specifying it.

Article 16 : Customer acceptance

By clicking on the “validate” button, the client declares that he accepts the order and all of these general conditions of sale.

The data recorded by Éditions d’Art Monelle Hayot may constitute proof of all operations and financial transactions carried out by the client.

These general conditions of sale are subject to change at any time without notice.